Hikayah Store Policy

At Hikayah, we take pride in offering high-quality ouds, perfumes, and beard oils. By purchasing from us, you agree to the following policies:

1. Sales Policy

• All sales are final. Once an order has been placed and confirmed, it cannot be cancelled, exchanged, or refunded.

• Please ensure that all product selections and shipping information are correct before completing your order.

2. Refunds & Returns

• We do not accept returns or provide refunds for any products, due to the nature of fragrances and personal care items.

• This policy helps us maintain the integrity, safety, and quality of our products for all customers.

3. Damages & Delivery Issues

• Hikayah is not responsible for any damages, delays, or lost items caused during shipping.

• If your order arrives damaged, you must contact the courier/shipping provider directly using the tracking details provided with your order.

• Please retain all original packaging and documentation when making a claim with the courier.

4. Quality Assurance

• All products are carefully checked and securely packaged before dispatch.

• If you experience any concerns about your order that are not related to courier handling, you may reach out to us at hikayahscents@gmail.com and we will do our best to assist.

5. Acceptance of Terms

By completing a purchase with Hikayah, you acknowledge and agree to this policy.